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FAQs
Frequently Asked
How can we help? You can find most of the answers here. If not, please contact us using our contact form.
We conduct strict quality inspections on all our products to ensure that every piece of equipment shipped meets international safety standards. In addition, our production line uses advanced manufacturing technology, and all raw materials are carefully selected.
We provide comprehensive after-sales service, including free repair or replacement during the product warranty period. At the same time, we have a professional customer service team, ready to help you solve any questions or problems in use.
Our products are not only designed with user experience and safety in mind, but we have many years of experience in the industry and can provide competitive prices and excellent services.
Yes, our fitness equipment is made of environmentally friendly materials, has passed a number of international environmental certifications, and is committed to reducing the carbon footprint in the production process.
We can provide customized services according to your specific needs, whether it is special requirements in color, size or function, we can meet them.
We include a detailed maintenance manual with the product and recommend regular cleaning and inspection of key components to extend its life. We also offer dedicated maintenance courses for certain models.
While our prices may be slightly higher than some lower-end brands, we believe that high-quality materials, excellent workmanship and excellent customer service will bring you better value for money.
Delivery time depends on your location and the inventory status of the selected products. Generally, in-stock items will be shipped within 3-5 business days after the order is placed.
Yes, we provide professional on-site installation service for most large fitness equipment to ensure that the equipment is installed correctly and in place.
We continue to invest in research and development, tracking the latest fitness trends and technological developments to ensure that our products are always at the forefront of the industry. At the same time, we listen to customer feedback and continuously improve product quality and service levels.
Visit GETTINGLONG to find a store. They will help you find the perfect board. You can also fill in our contact form to make an enquiry.
You can find the latest GETTINGLONG catalogues here.
Your warranty period for GETTINGLONG inflatable SUP board is valid for two (2) years (except the rental board “NUTS”) from the date of the original purchase from the dealer/shop and is valid provided the product is only used in accordance with published guidelines from GETTINGLONG, including the product’s user manuals and technical specifications.
You could register your warranty by filling the warranty card and provide it for your shop when there is a warranty issue, or by simply completing the warranty registration form here.
Double-layer technology is the premium construction we use in our professional boards, which is stronger and more durable. It involves fusing a second layer of hard-wearing reinforced PVC to a double-wall fabric drop-seam core at the raw material stage, rather than hand-gluing it. This high-tech industrial process saves glue while making the board stronger, thus reducing its weight by 20%-25%.
Yes, all our V1/V2/V3 pumps are designed for all our inflatable boards.
You can inflate your SUP using a GETTINGLONG hand pump or an electric pump.
All of our inflatable SUP boards come with a double action hand pump. Connect the pump hose to the valve to inflate the surfboard. See your owner's manual for more inflation instructions. If you have lost your user manual, click here to obtain an electronic copy.
Try a GETTINGLONG electric pump to save time and energy.
Beginning on "Page 9", follow the instructions in the user manual. If you have lost your user manual, click here to obtain an electronic copy. Check out our instructional board setup video here.
The recommended pressure is 15 or 18 PSI (8 PSI for MEGA, 10 PSI for HYPER inner chambers, and 3PSI for DRIFT side chambers), which is marked on the valve rubber patch for each chamber on the board. Any higher than the specified amount and your board is at risk of over-expanding and damage. Depending on the size of your surfboard, inflation may take 5 to 8 minutes.
When properly inflated and used for general stand-up paddling, you will barely notice a difference. The best part is that you can easily deflate, roll up and store your board in the back of your car, and transporting it further afield is also very easy. Our surfboards are designed to accompany you to amazing places.
